Product Support & 90-Day Limited Warranty

Our Quality Promise

At ZOETANY, we want every silk scarf you receive to reflect the quality, craftsmanship, and elegant design represented in our store.

Our scarves are carefully selected with attention to material quality, fabric texture, artistic prints, and finishing details. Featuring 100% Mulberry Silk, our collection is designed to offer a naturally smooth feel, lightweight comfort, breathability, and a refined appearance.

If an eligible item arrives damaged or defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer care team will review the situation and work with you toward an appropriate resolution.

90-Day Limited Warranty

Most eligible ZOETANY products are covered by a 90-day limited warranty, beginning on the date the order is delivered.

The warranty is intended to cover qualifying manufacturing defects or product-related issues that arise during normal and intended use.

Depending on the product, the nature of the issue, and available inventory, an appropriate solution may include:

• A replacement product

• A replacement item, where available

• Store credit

• A refund, where appropriate

The resolution offered will depend on the individual circumstances of the warranty claim.

What the Warranty May Cover

Manufacturing Defects

Qualifying defects in materials, fabric construction, printing, or workmanship that materially affect the product's normal intended use or appearance.

Fabric & Material Issues

For eligible silk scarves, the warranty may cover unexpected manufacturing-related issues involving:

• Silk fabric construction

• Fabric integrity

• Unusual fabric defects

• Manufacturing-related surface imperfections

• Other qualifying material issues

Coverage applies to qualifying issues arising during normal intended use rather than damage caused by misuse or improper handling.

Printing & Colour Issues

Qualifying manufacturing defects involving artistic printed patterns, including significant printing irregularities or other production-related issues that materially affect the product's intended appearance.

Minor variations in colour or appearance caused by screen settings, lighting conditions, or normal production differences are generally not considered defects.

Rolled-Edge & Workmanship Issues

For eligible silk scarves, the warranty may cover qualifying manufacturing defects involving:

• Rolled-edge finishing

• Stitching and seam construction

• Edge workmanship

• Fabric finishing

• Other manufacturing-related craftsmanship issues

Products Damaged Upon Arrival

Products that arrive torn, stained, visibly damaged, incorrectly printed, defective, or otherwise unusable as a result of transportation or handling may also qualify for an appropriate resolution.

What the Warranty Does Not Cover

The limited warranty generally does not cover problems resulting from:

• Accidental tears, cuts, snags, or fabric damage

• Improper handling or storage

• Misuse or use outside the product's intended purpose

• Contact with sharp objects or abrasive surfaces

• Exposure to unsuitable chemicals, perfumes, cosmetics, or cleaning products

• Improper washing or unsuitable cleaning methods

• Excessive heat or inappropriate ironing temperatures

• Colour changes caused by improper washing or exposure to unsuitable substances

• Normal wear and tear

• Cosmetic changes resulting from ordinary use

• Unauthorized repair, modification, or alteration

• Damage caused by unsuitable maintenance methods

• Loss or theft

• Damage occurring after the applicable warranty period

Minor differences in colour, print placement, texture, fabric appearance, or finishing details are generally not considered defects when they do not materially affect the product's intended use.

As silk is a natural material, slight variations in texture and appearance may occur between individual pieces or production batches.

Damaged, Defective or Incomplete Products

If your ZOETANY order arrives damaged, defective, or otherwise incomplete, please contact us as soon as reasonably possible after delivery.

To help us assess the issue efficiently, please provide:

• Your order number

• Your full name and email address

• A short explanation of the problem

• Clear photographs showing the affected scarf

• Close-up photographs of the fabric, printed design, or rolled edges, where relevant

• Photographs of the packaging if the product was damaged during transportation

• A short video when it helps demonstrate the issue

Please make sure the affected area is clearly visible in your photographs.

Keep the product and its original packaging until our customer care team has reviewed your request.

How to Submit a Warranty Claim

To request warranty assistance, contact:

service@zoetany.com

Please include your order number together with relevant photographs or videos.

Our customer care team normally aims to review and respond to enquiries within 24–48 business hours (1–2 business days).

We may request additional photographs, videos, product information, or other reasonable details when necessary to determine the nature of the issue and applicable warranty coverage.

Replacement Products

When a replacement is approved, we will make reasonable efforts to provide the same product.

If the original design is no longer available, we may offer:

• A comparable replacement

• Store credit

• Another appropriate resolution

Replacement options depend on current inventory and product availability.

Refunds Under Warranty

Approval of a warranty claim does not automatically mean that a cash refund will be issued.

Refund eligibility depends on the circumstances of the claim and our applicable Return & Refund Policy.

When a refund is approved, it will generally be returned to the original payment method.

After the refund is issued, additional processing time may be required by your bank, card issuer, or payment provider.

Returns and Warranty Coverage

Our Return & Refund Policy and Limited Warranty serve different purposes.

The Return & Refund Policy applies when an eligible customer wishes to return a purchase within the applicable return period.

The 90-Day Limited Warranty applies to eligible manufacturing defects and qualifying product-related problems that arise during the warranty period.

Please refer to our Return & Refund Policy for complete information regarding return eligibility, procedures, and refunds.

Products Damaged During Shipping

If the shipping package appears damaged when it arrives, we recommend photographing it before opening.

If the silk scarf inside has also been damaged, please provide photographs showing:

• The outer shipping package

• The shipping label

• The affected silk scarf

• Internal protective packaging

• Any visible fabric damage or affected finishing details

Please keep the packaging and affected product while your request is being reviewed.

These materials can help our customer care team evaluate the circumstances more efficiently.

Caring for Your ZOETANY Silk Scarves

Mulberry silk is valued for its naturally smooth texture, lightweight feel, and delicate appearance. Appropriate care can help preserve its beauty and condition over time.

We recommend:

• Following all product-specific care instructions

• Handling silk scarves with clean, dry hands

• Avoiding contact with sharp objects and rough surfaces

• Keeping scarves away from excessive friction

• Avoiding direct contact with perfume, cosmetics, and harsh chemicals

• Using gentle cleaning methods suitable for silk

• Avoiding excessive heat when ironing or steaming

• Storing scarves in a clean, dry environment

• Keeping printed silk surfaces away from prolonged exposure to direct sunlight

• Taking extra care with delicate rolled edges

If a product page does not specifically state that an item is suitable for machine washing, dry cleaning, steaming, or another particular cleaning method, customers should not assume that it is.

We recommend checking the individual product care instructions before cleaning or treating your silk scarf.

Improper use, cleaning, handling, or maintenance may affect warranty eligibility.

Product-Specific Considerations

ZOETANY offers silk scarves featuring elegant artistic prints, refined rolled-edge finishing, and versatile styling possibilities.

Our scarves are designed for multiple uses, including:

• Neck scarves and elegant neck styling

• Handbag accessories and decorative ties

• Hairbands and hair accessories

• Lightweight shoulder wraps

• Everyday fashion and special occasions

Because individual designs may differ in dimensions, patterns, fabric characteristics, and finishing details, warranty assessment may take the specific characteristics of the product into account.

For example, a printed silk scarf may require assessment of its pattern and fabric condition, while a scarf with delicate rolled edges may require closer inspection of its finishing and stitching.

Consumer Rights

This limited warranty is provided in addition to any statutory consumer rights available under applicable law.

Nothing in this warranty policy is intended to exclude, restrict, or replace rights or remedies that cannot legally be excluded or restricted.

Where applicable consumer protection law provides additional or greater rights, those legal protections will continue to apply.

Company Information

Brand: ZOETANY
Website: zoetany.com

Legal Entity:
Yunnan Michao Technology Co., Ltd.

Registered Address:
Room 307, 3rd Floor, No. 190 Zhengyang North Road, Jiulong Sub-district, Longyang District, Baoshan City, Yunnan Province, China

Unified Social Credit Code:
91530502MAEE3GPF7Q

Contact Us

For questions about product support, warranty coverage, damaged products, or an existing warranty claim, please contact:

Customer Support Email:
service@zoetany.com

Our team aims to respond to customer enquiries within 24–48 business hours (1–2 business days).

ZOETANY — Artistic Silk, Thoughtful Craftsmanship, Everyday Elegance.