Shipping Policy
Shipping & Delivery Policy
At ZOETANY, we want the journey from checkout to delivery to be straightforward and easy to understand.
Our store offers elegant silk scarves made from 100% Mulberry Silk, featuring artistic prints, naturally smooth textures, lightweight comfort, and delicate rolled-edge finishing.
Each scarf is selected for its refined appearance, soft feel, and versatile styling possibilities. We aim to ensure that every order is carefully prepared and packaged to help protect the fabric and preserve the product's condition during transportation.
Order Processing
Most orders are prepared for shipment within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday and do not include public holidays.
Please note that processing time is separate from shipping transit time. Preparation may occasionally take longer during holidays, major promotional events, periods of unusually high order volume, inventory checks, or other exceptional circumstances.
Silk scarves may require appropriate protective packaging to help prevent unnecessary creasing, moisture exposure, or damage to delicate fabric details before dispatch.
Once your order has been dispatched, we will send a shipping confirmation email with tracking details when tracking is available.
Estimated Delivery Time
Our general estimated transit period is:
7–20 business days after shipment
The 1–3 business day processing period is not included in this estimate.
Actual delivery times can vary depending on factors such as:
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Destination country or region
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Carrier operations and availability
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Customs inspections or clearance
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Public holidays
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Weather conditions
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Seasonal or peak shipping demand
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Remote delivery areas
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Local delivery restrictions
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Other circumstances outside our reasonable control
All delivery periods provided by ZOETANY are estimates and should not be interpreted as guaranteed delivery dates.
Shipping Options & Charges
Available delivery methods and applicable shipping costs will be shown during checkout. These may vary according to your destination, package dimensions, product type, and the items included in your order.
If an order qualifies for free shipping or another shipping promotion, the applicable option will be displayed during checkout before payment is completed.
Multiple scarves or larger orders may require different packaging arrangements depending on the quantity, destination, and fulfillment requirements.
Protective Packaging for Silk Scarves
ZOETANY silk scarves feature delicate fabric textures, artistic prints, and carefully finished edges.
To help maintain their condition during transportation, appropriate packaging materials may be used, including protective wrapping and suitable outer packaging.
Our packaging approach focuses on helping protect:
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Delicate silk fabric
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Artistic printed patterns
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Fine rolled-edge finishing
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Fabric surfaces from unnecessary friction
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Scarves from dust and external exposure
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Overall product presentation during delivery
When your package arrives, please open it carefully and inspect the product within a reasonable period.
We recommend keeping the original shipping and protective packaging until you have confirmed that your order arrived in satisfactory condition.
Tracking Your Shipment
When tracking is available, we will send a shipping confirmation containing a tracking number or tracking link to the email address entered during checkout.
Tracking information may not become active immediately after a shipping label is generated. Please allow some time for the carrier's system to register the shipment.
Depending on the shipping provider and destination, tracking may only update when the package reaches certain processing, transit, customs, or delivery checkpoints.
Possible Delivery Delays
We work with logistics providers to move orders as efficiently as reasonably possible. However, circumstances outside our control can occasionally cause delays.
Examples include:
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Carrier service interruptions
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Customs inspections or clearance delays
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Severe weather conditions
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Transportation disruptions
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Public holidays
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Seasonal shipping volumes
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Remote delivery destinations
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Local delivery restrictions
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Unexpected logistics or customs circumstances
If your package has not arrived within the estimated 7–20 business day transit period, please contact our customer support team. We can review the tracking information and available shipping details associated with your order.
Providing the Correct Shipping Address
Customers are responsible for entering complete and accurate delivery information when placing an order.
Before completing checkout, please verify your:
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Recipient name
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Street address
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Apartment, suite, or unit number
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City
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State or province
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Postal or ZIP code
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Country
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Contact details
If you discover an error after submitting your order, contact us as quickly as possible.
We will make reasonable efforts to correct the information before fulfillment, but address changes cannot be guaranteed after an order has entered processing or shipment.
Where permitted by applicable law, additional shipping charges may apply if a package needs to be reshipped or is returned or delayed because the customer supplied incomplete or inaccurate delivery information.
International Shipping
ZOETANY delivers to selected international destinations where shipping services are available.
Depending on the destination, international shipments may be subject to:
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Customs inspection
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Import duties
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Local taxes
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Brokerage fees
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Customs clearance charges
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Other fees imposed by government authorities or delivery providers
Unless checkout specifically states otherwise, these charges are generally the recipient's responsibility.
ZOETANY does not determine or control customs processing times, duties, taxes, or other charges imposed by local customs authorities, governments, or carriers.
Products Damaged During Transit
Although silk scarves are generally lightweight and flexible, their delicate fabric, printed designs, and finished edges should be handled with care.
If your ZOETANY product arrives visibly damaged, stained, torn, incorrectly printed, or otherwise defective, please contact us as soon as reasonably possible.
To help our team assess the issue, please provide:
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Your order number
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Clear photographs of the affected scarf
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Close-up photographs showing the affected fabric or finishing details
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Photographs of the original protective packaging
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Photographs of the outer shipping package
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A photograph of the shipping label
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A short video when it helps demonstrate the issue
Please keep the affected item and its original packaging until our customer support team has reviewed your request.
Subject to the circumstances and applicable store policies, an available resolution may include a replacement, refund, or another appropriate remedy.
Lost or Unusually Delayed Shipments
If tracking indicates an unusual delay or you cannot determine the location of your package, contact our customer support team.
We can review the available carrier information and, where appropriate, assist with a carrier enquiry or other available resolution process.
The time required for an investigation and the possible outcome may depend on the carrier's procedures and the circumstances of the shipment.
Packages Showing as Delivered
If carrier tracking indicates that your package was delivered but you cannot find it, we recommend checking:
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Your mailbox and normal delivery location
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Front, rear, or side entrances
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Building reception, concierge, or mailroom
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Other members of your household
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Nearby neighbors
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The local delivery carrier
If the package still cannot be located after these checks, please contact us so we can review the available delivery information with you.
Split Shipments
Occasionally, items purchased together may be sent in separate packages because of:
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Different inventory locations
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Product availability
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Packaging requirements
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Warehouse availability
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Fulfillment arrangements
For example, multiple silk scarf designs within the ZOETANY collection may be fulfilled separately if they are stored at different inventory locations or require different packaging arrangements.
When an order is divided into multiple shipments, individual packages may have separate tracking numbers and can arrive on different dates.
You will not incur an additional shipping charge solely because ZOETANY chooses to divide an order into multiple shipments.
Receiving & Unpacking Your Order
Silk scarves are delicate accessories and should be unpacked and handled carefully.
When receiving your ZOETANY order, we recommend:
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Opening the shipping package carefully
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Keeping sharp tools away from the fabric
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Removing protective materials gradually
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Handling the scarf with clean, dry hands
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Avoiding unnecessary pulling or stretching
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Inspecting the fabric, printed patterns, and rolled edges
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Placing the scarf on a clean, dry surface before styling
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Following the individual product's care instructions
Some silk scarves may show natural folds or creases after transportation. Gentle handling and appropriate fabric care can help restore their appearance.
Please refer to the product care instructions before washing, ironing, or treating your silk scarf.
Contact Us
For questions concerning shipping, tracking, delivery, or products damaged during transportation, please contact:
Brand: ZOETANY
Official Website: zoetany.com
Legal Entity:
Yunnan Michao Technology Co., Ltd.
Unified Social Credit Code:
91530502MAEE3GPF7Q
Registered Address:
Room 307, 3rd Floor, No. 190 Zhengyang North Road, Jiulong Sub-district, Longyang District, Baoshan City, Yunnan Province, China
Customer Support Email:
service@zoetany.com
zoetany.com is owned and operated by Yunnan Michao Technology Co., Ltd. The company is responsible for operating the online store, coordinating customer orders, providing customer service, and managing related e-commerce activities.
When contacting us about an existing purchase, please include your order number and the email address used at checkout whenever possible.
For products damaged during shipping, including clear photographs of both the product and its packaging can help us review your request more efficiently.