FAQ

Frequently Asked Questions

Orders & Shipping

How do I place an order?

Choose the ZOETANY silk scarf you would like to purchase, select any available options or variations, add it to your shopping cart, and proceed through the checkout steps.

After your order has been submitted successfully, a confirmation email will be sent to the email address you provided at checkout.

Can I modify or cancel an order?

If you would like to change or cancel an order, please contact us as soon as possible after completing your purchase.

We will make reasonable efforts to help before fulfillment begins. Once an order has entered processing, packing, shipping preparation, or dispatch, however, we cannot guarantee that modifications or cancellations will still be possible.

How can I track my order?

When tracking details become available, we will send a shipping confirmation to the email address associated with your order.

Tracking updates may not appear immediately after a shipping label is generated. The timing and frequency of updates can also vary by carrier and destination.

How long will delivery take?

Delivery times vary according to your destination and may also be affected by carrier operations, customs clearance, holidays, local delivery conditions, and other circumstances.

Please refer to our Shipping Policy for current order-processing and estimated transit times.

All stated delivery periods are estimates rather than guaranteed arrival dates.

What if my order arrives damaged, incorrect, or incomplete?

Please contact us as soon as possible if your package contains a damaged, defective, incorrect, or missing product.

To help us review the situation, please provide:

  • Your order number

  • Clear photographs of the silk scarf

  • Close-up photographs of the affected area, where applicable

  • Photographs of the packaging

  • A photograph of the shipping label, if available

  • A short video if the issue involves fabric damage, loose threads, rolled edges, or another product detail

Our customer care team will review the information and advise you on the appropriate next steps.

Product Support

What does ZOETANY sell?

ZOETANY offers a curated collection of elegant silk scarves designed to bring artistic expression, refined style, and everyday versatility to personal accessories.

Our scarves combine premium silk materials, sophisticated printed patterns, and carefully finished details to create accessories that complement a variety of outfits and occasions.

Our collection focuses on three key characteristics:

Premium Silk Collection

Silk scarves made with 100% Mulberry Silk, selected for their naturally smooth texture, lightweight feel, breathability, and gentle touch against the skin.

Artistic Print Collection

Distinctive scarves featuring elegant artistic patterns, refined colour combinations, and expressive designs that bring personality and visual interest to everyday styling.

Everyday Styling Collection

Versatile silk accessories designed for multiple styling possibilities, including wearing around the neck, tying onto handbags, styling as hair accessories, or draping over the shoulders.

Available designs may change as new products and collections are introduced.

Are ZOETANY scarves made from 100% Mulberry Silk?

The featured ZOETANY silk scarves covered by this collection are made from 100% Mulberry Silk.

Mulberry silk is appreciated for its naturally smooth surface, lightweight structure, soft touch, and breathable qualities.

For exact material details, please refer to the specifications listed on each individual product page.

What makes ZOETANY silk scarves special?

ZOETANY scarves bring together refined materials, artistic design, and thoughtful finishing.

Key characteristics include:

  • 100% Mulberry Silk fabric

  • Soft, smooth, and lightweight texture

  • Breathable and skin-friendly feel

  • Elegant artistic printed patterns

  • Carefully finished rolled edges

  • Versatile styling possibilities

  • A refined appearance suitable for everyday and special occasions

Each detail is considered to create an accessory that balances beauty, comfort, and practical versatility.

Do materials and finishes vary between ZOETANY scarves?

Materials, printed designs, dimensions, and finishing details may differ depending on the individual product.

Because silk is a natural material and printing and finishing processes can involve normal production variations, minor differences may occur in:

  • Fabric texture

  • Colour appearance

  • Printed pattern placement

  • Edge finishing

  • Overall appearance

  • Dimensions

Small differences between individual products or production batches are possible and do not necessarily mean that an item is defective.

Will my silk scarf look exactly like the product photos?

We make reasonable efforts to present product colours, proportions, patterns, fabric textures, and finishing details accurately.

However, slight differences may occur because of screen settings, lighting, photography, natural silk characteristics, printing processes, and normal production variations.

Please check the individual product page for information specific to the scarf you are purchasing.

How should I care for my ZOETANY silk scarf?

Silk is a delicate natural fabric that benefits from gentle handling and appropriate care.

General recommendations include:

  • Handle your scarf gently to protect its delicate fibres

  • Avoid pulling or snagging the fabric

  • Keep it away from sharp objects and rough surfaces

  • Avoid direct contact with perfume, cosmetics, oils, and harsh chemicals

  • Avoid prolonged exposure to direct sunlight

  • Follow the care instructions provided for the individual product

  • Store the scarf in a clean, dry place

  • Avoid excessive pressure or tight folding that may leave persistent creases

For cleaning, follow the specific care label or product instructions. If hand washing is recommended, use an appropriate silk detergent and cool water, and handle the fabric gently. Avoid twisting or wringing the scarf.

Can I iron or steam my silk scarf?

Silk requires careful handling when exposed to heat.

If ironing is permitted by the product care instructions, use a low-temperature silk setting and preferably iron the scarf on the reverse side with a clean protective cloth between the iron and fabric.

Avoid direct high heat, prolonged contact, and excessive pressure.

If using a garment steamer, keep an appropriate distance from the fabric and avoid concentrating steam in one area.

Always follow the care instructions for your specific scarf.

How can I style my ZOETANY silk scarf?

ZOETANY silk scarves are designed to offer versatile styling possibilities.

You can wear them in several ways, including:

  • Neck Scarf: Tie the scarf around your neck for an elegant finishing touch.

  • Handbag Accessory: Wrap or knot it around a handbag handle to add colour and artistic detail.

  • Hair Accessory: Style it as a headband, hair tie, or decorative hair wrap.

  • Shoulder Wrap: Drape it over your shoulders for a soft and graceful look.

  • Wrist Accent: Tie a small knot around your wrist as a delicate styling detail.

  • Outfit Accent: Use it to complement dresses, shirts, jackets, and other everyday outfits.

The lightweight and smooth nature of silk makes it easy to incorporate into different looks and occasions.

Are ZOETANY scarves suitable for different seasons?

Yes. Silk scarves are lightweight and versatile accessories that can complement outfits throughout the year.

They can be styled with light summer clothing, layered with spring and autumn outfits, or used as an elegant accessory alongside coats and jackets during cooler weather.

Their styling possibilities make them suitable for a variety of seasons and occasions.

Are ZOETANY silk scarves suitable for gifting?

Many ZOETANY designs are selected with gifting in mind and may be suitable for occasions such as:

  • Birthdays

  • Anniversaries

  • Holidays

  • Mother's Day

  • Celebrations

  • Thank-you gifts

  • Everyday surprises

Their elegant patterns, refined silk texture, and versatile styling options make them thoughtful accessories for people who appreciate fashion and artistic details.

Packaging and included accessories vary between products, so please review the relevant product page for specific details.

Can I wear my silk scarf directly against my skin?

ZOETANY silk scarves are designed with a soft, smooth, and lightweight feel that makes them suitable for wearing around the neck and against the skin.

However, individual comfort and sensitivities may vary. If you experience irritation or discomfort, discontinue use.

Are the listed dimensions exact?

Measurements displayed on our website are intended as useful references.

Minor differences can occur because of manufacturing processes, fabric handling, finishing methods, or measurement techniques.

Please review the individual product page for product-specific measurements.

Returns & Warranty

How do I return a product?

Before sending an item back, please review our Return & Refund Policy and contact us for the applicable return instructions.

Eligible products may be requested for return within 30 days from the date confirmed delivery takes place, subject to the conditions outlined in our policy.

Products returned without prior authorization or without following the instructions provided may not be accepted.

Does ZOETANY provide a warranty?

Eligible ZOETANY products may be covered by a limited warranty against qualifying defects in materials or workmanship under normal intended use.

Where a warranty applies, its duration, coverage, and applicable conditions will be stated on the relevant product page, accompanying product information, order documentation, or our Product Support & Warranty information.

What should I do if my silk scarf develops a problem?

If you experience an issue involving the silk fabric, printed design, rolled edges, stitching, or another product feature, avoid attempting to repair, alter, or modify the affected area before contacting us.

If assistance is needed, email:

service@zoetany.com

Please provide:

  • Your order number

  • Product name

  • A short description of the problem

  • Clear photographs showing the affected area

  • A short video demonstrating the issue where possible

Providing these details can help our customer care team review your request more efficiently.

Payments

Which payment methods are available?

The payment options currently available to you will be displayed during checkout.

Prices on zoetany.com are displayed and processed in U.S. dollars (USD). Available payment methods may differ according to your location, device, and the payment services available when your order is placed.

Is my payment information secure?

Payments are handled through the payment methods and payment-service providers presented during checkout.

ZOETANY will not ask you to send complete payment-card information through ordinary email or customer-support messages.

Please see our Payment & Security Policy for additional details.

Product Information

Where can I find specifications for a particular silk scarf?

Detailed information is provided on each individual product page and may include:

  • Material composition

  • Fabric characteristics

  • Dimensions

  • Colour and printed pattern

  • Design and finishing details

  • Rolled-edge construction

  • Styling suggestions

  • Care instructions

  • Recommended use

Because features differ between products, please review the applicable product page before purchasing.

Can the colour look different when I receive the product?

Slight differences are possible.

Screen settings, lighting conditions, photography, printing processes, and the natural characteristics of silk can all affect how a colour appears.

We make reasonable efforts to represent each product accurately.

Will every silk scarf have an identical texture and finish?

Not necessarily.

Silk is a natural material, and subtle differences in texture, surface appearance, and fabric characteristics may occur between individual pieces or production batches.

Printed patterns and rolled-edge finishing may also show minor variations.

These differences can occur naturally as part of the material and manufacturing processes and do not necessarily indicate a defect.

Does the printed pattern look exactly the same on every scarf?

We make reasonable efforts to maintain consistency in the overall design and appearance of each product.

However, slight differences in pattern placement, print alignment, and colour appearance may occur during production.

The overall design and intended aesthetic will remain consistent with the product presentation.

Contact Us

For assistance with an order, shipping, returns, silk scarf care, product specifications, warranty support, or styling questions, please contact:

Email: service@zoetany.com

For order-related enquiries, please provide your order number whenever possible.

For product assistance, including the product name and a brief description of your question or issue will help our team respond more efficiently.

Brand: ZOETANY
Website: zoetany.com

Legal Entity:
Yunnan Michao Technology Co., Ltd.

Registered Address:
Room 307, 3rd Floor, No. 190 Zhengyang North Road, Jiulong Sub-district, Longyang District, Baoshan City, Yunnan Province, China

Unified Social Credit Code:
91530502MAEE3GPF7Q

Customer Support Email:
service@zoetany.com

ZOETANY — The Art of Silk, The Beauty of Everyday Style.

Discover elegant silk scarves, artistic prints, and versatile accessories designed to complement every moment.