Contact Us
Contact ZOETANY
Welcome to ZOETANY.
We want every stage of your shopping experience to feel simple, comfortable, and well supported. Whether you have a question before placing an order or need assistance after your purchase arrives, our customer care team is here to help.
For questions about our silk scarves, product details, styling suggestions, orders, shipping, returns, damaged or incorrect products, wholesale opportunities, or other general enquiries, please reach us through the official contact information below.
1. Email Customer Care
Email: service@zoetany.com
We review customer enquiries carefully and aim to respond within 24–48 business hours (1–2 business days).
If your question concerns an existing order, including your order number will help us locate your purchase and assist you more efficiently.
For product or after-sales enquiries, it is helpful to provide:
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Product name or item description
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Order number, where applicable
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A short explanation of your question or issue
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Clear photographs, when relevant
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A brief video if the issue concerns the scarf's condition, fabric, stitching, rolled edges, printing, or other product details
Providing complete information from the beginning can help us review your request more efficiently.
2. Customer Service Hours
Support Email:
service@zoetany.com
Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Enquiries received outside these hours will be reviewed during the next available business period.
Response times may occasionally be longer during holidays, promotional events, or periods when we receive a higher-than-usual number of customer enquiries.
3. Order, Delivery & After-Sales Assistance
Our customer care team can provide assistance with:
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Order status and tracking information
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Shipping and delivery questions
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Silk scarf product information
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Fabric characteristics and material details
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Scarf dimensions and styling suggestions
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Product care and maintenance guidance
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Damaged, defective, incorrect, or incomplete orders
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Returns and other after-sales matters
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Business, bulk-order, and wholesale enquiries
When contacting us about an order, please provide your order number together with the email address used at checkout whenever possible.
If a silk scarf arrives damaged, incorrect, or incomplete, please contact us promptly and provide clear photographs showing the item and its packaging so our team can review the situation.
4. Silk Scarf & Product Support
ZOETANY curates elegant silk scarves featuring artistic prints, refined details, and versatile styling possibilities.
Our collection focuses on scarves made from 100% Mulberry Silk, selected for their naturally smooth texture, lightweight feel, breathability, and skin-friendly comfort.
Each design combines artistic expression with practical versatility, making it suitable for different outfits, occasions, and personal styling preferences.
If you need assistance with a ZOETANY product, we can help with questions concerning:
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Silk material and fabric characteristics
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Scarf dimensions and measurements
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Artistic prints and color variations
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Fabric texture and finishing details
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Delicate rolled-edge craftsmanship
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Neck scarf styling and wearing methods
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Hair accessories and headband styling
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Handbag decoration and accessory styling
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Shoulder wraps and other styling possibilities
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Silk scarf washing, storage, and care
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General product information
Multiple Ways to Style Your Silk Scarf
Our silk scarves are designed to complement different looks and occasions.
Neck Styling: Wear your scarf around the neck for a graceful and sophisticated finishing touch.
Handbag Accessory: Tie it around a handbag handle to introduce color, texture, and artistic character.
Hair Styling: Style it as a headband, hair wrap, or decorative hair accessory for a more personal look.
Shoulder Wrap: Drape it over your shoulders for an elegant and lightweight styling option.
Product dimensions, patterns, and specifications may differ between designs, so please include the product name when contacting us.
5. Silk Care & Maintenance Assistance
Mulberry silk is valued for its delicate texture and naturally smooth feel. Appropriate care can help maintain its appearance and softness over time.
For questions about caring for your silk scarf, our customer service team can provide general guidance regarding:
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Gentle cleaning and washing recommendations
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Proper drying methods
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Suitable storage conditions
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Protecting delicate fabric and rolled edges
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Maintaining the appearance of printed designs
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Everyday handling and care precautions
As care requirements may vary depending on the individual product, we recommend checking the specific care instructions provided with your scarf before cleaning.
6. Business & Wholesale Enquiries
ZOETANY welcomes enquiries from retailers, distributors, fashion boutiques, lifestyle businesses, gift retailers, and other potential commercial partners.
For wholesale, distribution, bulk orders, or other business opportunities, please contact:
To help us identify your request, you may use:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
Where possible, please include your company name, target market, anticipated order quantity, and a short description of the opportunity or request.
Our team will review your enquiry and provide further assistance.
7. Company Information
Brand: ZOETANY
Website: zoetany.com
Legal Entity:
Yunnan Michao Technology Co., Ltd.
Registered Address:
Room 307, 3rd Floor, No. 190 Zhengyang North Road, Jiulong Sub-district, Longyang District, Baoshan City, Yunnan Province, China
Unified Social Credit Code:
91530502MAEE3GPF7Q
Customer Support Email:
service@zoetany.com
zoetany.com is owned and operated by Yunnan Michao Technology Co., Ltd. The company manages the operation of the online store, customer service, order coordination, and associated e-commerce activities.
For business-related enquiries, please contact our customer support team using the official email address above.
How We Can Help
From discovering a silk scarf that reflects your personal style to receiving, wearing, and caring for your purchase, we want your experience with ZOETANY to remain clear, enjoyable, and straightforward.
Whether you need product information, styling advice, order assistance, or after-sales support, our team is ready to help.
Whenever you need assistance, contact us at:
Thank you for choosing ZOETANY.